Refund policy
Last updated: 10 July 2026
TOEVA is a trading name of Samuel Nouaze, a sole trader (entreprise individuelle) registered in France under SIRET 979 105 616 00010, of 9 Rue des Colonnes, 75002 Paris, France ("TOEVA", "we", "us"). You can reach us at support@toevashop.com.
This policy applies to orders placed on toevashop.com for delivery in the United Kingdom. Nothing in it affects your statutory rights under UK consumer law.
1. Your legal right to cancel (14 days)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer you have the right to cancel your order within 14 days of the day you (or someone you nominate) receive the goods, without giving any reason.
To exercise this right, tell us clearly before the 14 days expire. Email support@toevashop.com with your order number and a statement that you are cancelling. A clear statement in your own words is enough — you do not have to use a particular form.
If you cancel within this period, we will refund the price of the goods and the standard outbound delivery cost you paid, if any. If you chose a more expensive delivery option, we refund only the standard rate. You must return the goods to us within 14 days of telling us you are cancelling, and you pay the cost of that return.
We issue the refund within 14 days of receiving the goods back, or within 14 days of you providing proof of postage, whichever is earlier.
2. Our 30-day return policy
Beyond your legal rights, we accept returns for 30 days from the delivery date. This is a voluntary policy offered on top of, and not instead of, the 14-day statutory right described above.
To be eligible under this 30-day policy, the socks must be unworn and unwashed, and returned with their original packaging. You may of course handle and try the socks on to check the fit, in the same way you would in a shop.
3. Reduction in value
If you handle the goods more than is necessary to establish their nature, characteristics and functioning — for example, if the socks have been worn outdoors, washed, damaged or soiled — we may reduce your refund to reflect the loss in their value. We will always tell you the amount and the reason before applying any deduction.
4. Return postage
Except where the goods are faulty, incorrect or damaged, you are responsible for the cost of returning items to us. We recommend using a tracked service, as we cannot process a refund for a parcel we do not receive. Until the goods reach us, they remain your responsibility.
Do not send anything back before contacting us. Email support@toevashop.com and we will confirm the return address and the steps to follow.
5. Faulty, damaged or incorrect items
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not:
- within 30 days of delivery you have the short-term right to reject the goods and obtain a full refund;
- after 30 days and within six months, you may ask for a repair or replacement, and if that fails, a price reduction or a refund;
- these rights are in addition to, and do not replace, the return rights described above.
If an item arrives faulty, damaged or is not what you ordered, we pay the return postage. Contact us at support@toevashop.com with your order number and a photograph of the issue, and we will arrange it.
6. How refunds are issued
Refunds are made to the original payment method. Once we approve a refund, your bank or card issuer may take a further few working days to make the funds available. We do not charge a restocking fee.
7. Exchanges
The fastest way to exchange for a different size is to return the original item under this policy and place a new order.
8. Complaints
If you are unhappy with how we have handled a return or refund, email support@toevashop.com and we will respond within five working days. You may also seek free advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.